Money Back Guarantee, Return and Refund Policy
TheGameSteward is here to make you happy and we back that commitment with our Return and Refund policy.
After Purchase and Before Shipping
- We offer a full money back guarantee on all pre-orders prior to the date of shipment. No restrictions. No questions asked.
After Purchase and After Delivery
- Damaged Goods - We offer full refunds on games damaged during shipping. If a game arrives damaged, just contact us within 14 days from date of receipt of items to receive a full refund on the price of the item or replacement if available. We will pay for return shipping and send you a return shipping label to use.
- Defective Parts - If your game has a production defect just contact us within 14 days from date of receipt of item, we'll send you replacement pieces/parts if available. If not available in our inventory, we'll work with the manufacturer on your behalf to obtain replacement pieces/parts which we will ship at our expense.
- Incorrect Goods - If you receive a wrong order, just contact us within 14 days from date of receipt of items to receive a full refund on the price of the item or replacement if available. We will pay for return shipping and send you a return shipping label to use.
- Changed your mind - If you simply decide you no longer want the game, just contact us within 14 days from date of receipt of items to receive a refund on the price of the game for unopened and undamaged merchandise. We will deduct the cost of the return shipping label from the refund amount and send you a return shipping label.
- Products Returned After the Prescribed Period - we do not guarantee refunds or shipping on returns after the 14 days of receipt of the items. We will, however, work with customers on a case by case basis.
Terms of Service
How to request a return and/or refund
- For any Return or Refund issues, please email us at TheGameSteward@gmail.com.
We hope you are happy with every game you purchase from us, but if you are unhappy for any reason, email us at TheGameSteward will make it as painless as possible
Final Note: this policy applies to all returns in all countries, including (and we had to add all these country names for google certification):
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Bouvet Island, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Democratic Republic of the (Zaire), Congo, Republic of, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe (French), Guam (USA), Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Holy See, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast (Cote D`Ivoire), Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique (French), Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia (French), New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Polynesia (French), Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and South Sandwich Islands, South Korea, South Sudan, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste (East Timor), Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Yemen, Zambia, and Zimbabwe.