TheGameSteward is here to make you happy and we back that commitment with our Return and Refund policy.
After Purchase and Before Shipping
- We offer a full money back guarantee on all orders prior to the date of shipment.
- We can only issue refunds to active accounts used to pay for the purchase in question. If that account is subsequently closed for any reason, then a refund cannot be issued. In that event, we will offer store credit instead.
Special Note Re: Pre-Orders More Than 6 Months Old:
- Due to PayPal policies, refunds on pre-orders more than 180 days old must be issued manually. This requires that customers verify the correct e-mail address linked to their PayPal account. Without customer verification, we cannot issue a refund for pre-orders more than 180 days old.
Special Note Re: Orders Paid From a PayPal Business Account
- Due to Changes in PayPal Policies, if you pay for an order with a PayPal Business Account, orders cancelled more than 180 days after the purchase date will have standard PayPal fees applied to the refund, thus reducing the total amount refunded. Please note that we have no control over this. This ONLY applies to refunds for pre-orders more than 180 days old. Nevertheless, if you wish to ensure that you receive a full refund under all circumstances, we highly recommend making your purchase from a personal account, or use another payment option, such as a credit card or Amazon Pay.
After Purchase and After Delivery
- Damaged Goods - If a game arrives damaged, just contact us within 30 days from date of receipt of items. At a minimum, we will offer a full refund if you decide to return the game. At our discretion, we may also offer a partial refund if you decide to keep the game, or offer a replacement copy in exchange for the damaged copy. We will pay for return shipping and send you a return shipping label to use if you choose to return the game, or we agree to exchange the game with a replacement copy.
- Defective Parts - If your game has a production defect just contact us within 30 days from date of receipt of item, we'll send you replacement pieces/parts if available. If not available in our inventory, we'll work with the manufacturer on your behalf to obtain replacement pieces/parts which we will ship at our expense.
- Incorrect Goods - If you receive a wrong order, just contact us within 30 days from date of receipt of items to receive a full refund on the price of the item or replacement if available. We will pay for return shipping and send you a return shipping label to use.
- Changed your mind - If you simply decide you no longer want the game, just contact us within 30 days from date of receipt of items to receive a refund on the price of the game for unopened and undamaged merchandise. We will deduct the cost of the return shipping label from the refund amount and send you a return shipping label.
- Products Returned After the Prescribed Period - we do not guarantee refunds or shipping on returns after the 30 days of receipt of the items. We will, however, work with customers on a case by case basis.
- By placing your order you accept responsibility to receive delivery of your order at your designated shipping address.
- For any Return or Refund requests, please email us at CustomerService@TheGameSteward.com.
Our goal is to make you happy. If you are unhappy for any reason with your order, please email us at TheGameSteward and let us know what we can do.
Final Note: this policy applies to all returns in all countries, including (and we had to add all these country names for google certification):
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Bouvet Island, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Democratic Republic of the (Zaire), Congo, Republic of, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe (French), Guam (USA), Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Holy See, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast (Cote D`Ivoire), Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique (French), Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia (French), New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Polynesia (French), Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and South Sandwich Islands, South Korea, South Sudan, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste (East Timor), Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Yemen, Zambia, and Zimbabwe.